First Cry is an e-commerce platform specialising in baby and kids' products. With a First Cry virtual gift card, parents and gift-givers can access a wide range of items, including clothing, toys, and nursery essentials. This business aims to offer a convenient online shopping experience for families, with a focus on quality and safety. The brand has a large selection, ranging from newborn necessities to products for older children.
Terms of use
The E-Gift Card can be used against your purchase on FirstCry.com App/Website as well as in the Offline Store.
Customers must open a free account at FirstCry.com to redeem his or her E-Gift Card.
Every EGC has a unique code. To redeem the E-Gift Card, enter this code in your shopping cart.
Both EGC and credit card may be used to pay for your order. If both are used, we will charge the gift card first and the remaining balance will be charged to your credit card.
In cases where the order is cancelled, the Gift Card amount shall be refunded to the source Gift Card
Single E-Gift Card value can be redeemed in multiple purchases.
Multiple GCs cannot be applied for a single order
Unused E-Gift Card may not be redeemed for cash.
The Gift Certificate/Voucher will get mapped to one FirstCry account after the customer has made the transaction using the Gift Certificate/Voucher and the rest of the amount, if any, can be redeemed through the same FirstCry account.
E-Gift Card are not replaceable if lost, stolen or expired.
E-Gift Card can be redeemed within a period of 1 year from the date of purchase.
E-Gift Card may only be redeemed for orders shipped in India.
E-Gift Card cannot be purchased through Cheque/Cash on Delivery.
In case you face any issues while redeeming the Gift Certificate, please reach out to FirstCry Customer Care at [email protected]
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.