Using a John Lewis virtual gift card gives the recipient access to a wide array of high-quality products. John Lewis & Partners is a department store known for its exceptional standards. With a John Lewis online gift card, a customer can purchase products such as homewares, electricals, fashion items, beauty products and gifts for all occasions, both online and in store.
Terms of use
The John Lewis Partnership e-gift card can be redeemed in John Lewis or Waitrose shops and online at johnlewis.com or waitrose.com as part or full payment for goods (exclusions apply).
E-gift cards expire 24 months from purchase or last use. Buying a product or making a balance enquiry refreshes the 24-month expiry period. After expiry, we will not refund any balance remaining.
Protect your e-gift card and treat it as cash. Lost, stolen, expired or damaged e-gift cards will not be replaced or exchanged for a new e-gift or for physical gift cards or cash.
E-gift cards ordered online can be activated with a minimum value of £1 and have a maximum value of £2,500.
E-gift cards cannot be exchanged for cash. No change or refund will be given, except in accordance with customer contracts regulations. Any balance remaining on the card may be applied to future purchases, provided the card has not expired.
The card cannot be used to discharge indebtedness in respect of an account card or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited, nor can it be used for the purchase either directly or indirectly of any financial product or service.
For full terms and conditions and balance enquiries visit [https://www.johnlewis.com/customer-services/information-about-our-terms-and-conditions](https://www.johnlewis.com/customer-services/information-about-our-terms-and-conditions).`
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.