Gift Cards once purchased cannot be cancelled or refunded. Gift Card can be availed only for the serviceable locations of Reliance Retail Limited which can be checked on www.urbanlader.com Gift Card Issuer or Reliance Retail Limited will not be held responsible in any circumstances if gift card is applied for a delivery at an unserviceable location Gift Cards issued will be valid for 365 Days from the date of activation A maximum of 5 Gift Cards can be used in a single purchase If a purchase exceeds the User’s Gift Card value, the remaining amount must be paid by the User. Gift Cards cannot be transferred for value or redeemed for cash. Gift Cards cannot be refunded if lost, stolen, destroyed or used without permission. RRL reserves the right to withdraw, change/modify these Gift Cards Terms from time to time in its sole discretion and without prior notice to the user. It is the User’s responsibility in such cases, to review the Terms of these Gift Cards, from time to time. These Gift Cards are considered as 'closed system pre-paid payment instruments' in terms of the Policy Guidelines on Issuance and Operation of Pre-Paid Payment Instruments in India issued by the Reserve Bank of India (“RBI”). These do not require approval or authorization by the RBI. These Gift Cards and its Terms are governed by and construed in accordance with the laws of India, with exclusive jurisdiction of the courts in Mumbai in case of any disputes.
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.