E-Gift Cards are sent via email on the day you choose, upon payment approval. E-Gift Card processing time may vary by the time of day an order is submitted. If you choose a future date, your payment card will not be billed until the date the E-Gift Card is sent. E-Gift Cards and Gift Cards may be redeemed in the US and Canada on their respective Abercrombie & Fitch websites or Abercrombie & Fitch store locations. You will receive a copy of the E-Gift Card email when it is sent to your recipient. E-Gift Cards and Gift Card sales are final and they cannot be returned or redeemed for cash unless otherwise required by applicable law. When returning merchandise that was purchased online using an E-Gift Card a new E-Gift Card will be issued. E-Gift Cards and Gift Cards have no expiration date and there is no fee to reactivate the card if it has been unused for a long period of time. E-Gift Cards and Gift Cards cannot be replaced if lost, stolen or destroyed. Purchases in a currency different than the currency of this E-Gift Card or Gift Card will be subject to an exchange rate conversion on the day of payment. E-Gift Cards and Gift Cards cannot be used to purchase Gift Cards or E-Gift Cards. The terms and conditions of E-Gift Cards and Gift Cards are governed by the laws of the US. Complete terms and conditions may be found online at abercrombie.com. For Balance inquiry visit www.abercrombie.com/balance
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.