The Collective IN is a virtual gift card for independent Indian brands and artisans — everything from clothing and jewellery to home decor and ceramics. It is a way to support local makers while giving someone the chance to browse thoughtfully made pieces that feel a bit different from the usual high street.
Terms of use
The Collective E-Gift voucher can be redeemed for any product at The Collective stores/website across India.
The Collective E-Gift voucher is valid for six months from the date of issue.
Validity period of the E-Gift voucher will not be extended under any circumstances.
The Collective E-Gift voucher is redeemable multiple times, only by the bearer.
The Collective E-Gift Voucher is not redeemable for cash or credit nor can be exchanged for a gift voucher/gift card.
No duplicate will be issued if The Collective E-Gift voucher is lost or misplaced.
Providing the correct Mobile no & E-mail Id will be customer's responsibility for trigger of E-GV Redemption Code.
Protect the E-Gift card number and PIN to avoid misuse. The Collective shall not assume any liability in case the e-GC PIN gets stolen/compromised, The Collective shall neither replace the e-GC nor refund cash.
Any dispute should be referred to any company and decision of the company shall be final.
The Collective E-voucher has been issued subject to the terms of the company.
The Collective management are subject to change at their discretion.
Litigation, if any, is subject to Jurisdiction of courts in Bangalore.
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.