StubHub is an online ticket marketplace that allows users to buy and sell tickets to events. These events include sports, concerts, theater, and other live entertainment. StubHub operates in many countries worldwide, providing a platform for fans to find tickets to their favorite events, even when they are sold out at the primary vendor. A StubHub virtual gift card makes it easy to see live events.
Terms of use
STUBHUB GIFTING TERMS AND CONDITIONS
1. Gift certificates and electronic "eGift cards" or physical gift cards (collectively, "Gift cards") can only be redeemed on stubhub.com or by calling customer service. We may enable redemption via mobile applications or m.stubhub.com at a later time; check your Gift card for details. You must have a StubHub account to redeem Gift cards. To create an account, visit StubHub.
2. Gift cards are not redeemable for cash and cannot be returned for a cash refund. Gift cards are not credit, debit or charge cards. No implied warranties attach to Gift cards.
3. Upon redemption, the entire balance of a Gift card is deposited to the recipient's StubHub account. Gift cards are not reloadable and cannot be associated with multiple StubHub accounts. Gift cards cannot be redeemed for past purchases.
4. If the cost of an order exceeds the Gift card amount, the recipient must pay for the balance with a credit or debit card or PayPal account.
5. Treat Gift cards like cash. Lost, stolen, or damaged Gift cards will not be replaced except where required by law and only with proof of purchase as required and if the Gift cards have never been used.
6. Gift cards and their use on stubhub.com are subject to our User Agreement and Privacy Policy.
7. StubHub reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Gift card is redeemed and/or used to make purchases on StubHub.com. Invalid or unidentifiable Gift card numbers will not be redeemed.
8. Purchases using Gift cards do not count towards StubHub rewards or loyalty programs.
9. StubHub reserves the right to change these terms and conditions from time to time in its sole discretion.
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.