The White Company is a British retailer that specialises in homeware, clothing, and accessories. The company sells a wide range of products, including bedding, towels, furniture, clothing, and fragrances. A The White Company virtual gift card will give the recipient access to a wide range of stylish and high-quality products for their home and wardrobe, and is a great way to treat someone special.
Terms of use
- Gift E-Vouchers are available in denominations of £5, with a minimum value of £5 and a maximum value of £500, as applicable.
- Gift E-Vouchers are valid for 24 months from date of last use whereby the remaining balance will be deducted, after such time the Gift Tender shall expire. Last use is when a Gift E-Voucher has been activated or redeemed.
- There are no limitations on how many times a Gift E-Voucher can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction and shown on your printed till receipt.
- E-Voucher balance enquiries can be obtained in store, UK online (Gift Card balance check page) or by calling 020 375 89 222 from the UK or +44 20 375 89 222 from outside the UK (Calling rates may vary).
- The risk in any Gift E-Voucher shall pass to you upon The White Company’s electronic transmission to you. The Gift E-Voucher remains the property of The White Company, and may not be tampered or interfered with, without The White Company’s consent. If EGift Voucher is found, please return to the nearest The White Company store.
- Gift E-Vouchers will be dispatched by email to your designated email account you’ve provided to us, as soon as The White Company is in receipt of cleared payment for the Gift E-Voucher.
- The White Company shall not be liable or responsible for Gift E-Vouchers that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.
For full terms and conditions please visit [https://www.thewhitecompany.com/uk/help/terms-conditions](https://www.thewhitecompany.com/uk/help/terms-conditions)
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.