1. Sephora E-Gift Card/Gift Card Sephora E-Gift Cards/Gift Cards are redeemable in the country of purchase and only for merchandise sold at Sephora stores in Australia or on our website at www.sephora.com.au. No fees of any kind will be charged against the unused balance of Sephora E-Gift Cards/Gift Cards. 2. Redemption Redemption of Sephora E-Gift Card/Gift Card is only applicable in the country the Sephora E-Gift Card/Gift Card was purchased. It cannot be redeemed in other countries. Unredeemed value will not be converted to cash upon expiry of the Sephora E-Gift Card/Gift Card. 3. View your balance You can view your Sephora E-Gift Card/Gift Card balance when making a purchase. On the checkout page, select Sephora Gift Card as a payment option and enter your card details. Your card balance would be shown thereafter. 4. Refunds No refunds are permitted with respect to cards. 5. Lost or stolen Sephora E-Gift Cards If you suspect that someone has copied or stolen your Sephora E-Gift Card, contact Customer Service immediately. Sephora E-Gift Cards will not be replaced if lost or stolen without the purchaser's confirmation email as proof of purchase. Sephora E-Gift Cards have cash value and should be safeguarded accordingly. Sephora will not be liable for redeemed Sephora E-Gift Cards if they have been stolen. Please do not display your Sephora E-Gift Card number and PIN online. 6. Limitations You may not use a Sephora E-Gift Card/Gift Card to purchase other Sephora E-Gift Cards/Gift Cards. Sephora E-Gift Cards/Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Sephora E-Gift Cards/Gift Cards are void if they are reloaded, resold, transferred for value, or redeemed for cash. Unused Sephora E-Gift Cards/Gift Cards may not be transferred.To view the Sephora Gift card T&C’s please visit www.sephora.com.au/gift-cards/terms.
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.