REI is a retail company offering its members and customers a wide array of outdoor recreational gear and sporting goods. It provides equipment, clothing and footwear for activities such as camping, climbing, cycling, fitness, hiking, paddling, and travel. Purchasing a REI virtual gift card means access to products from recognised outdoor brands. REI encourages people to enjoy the outdoors.
Terms of use
Terms and Conditions
For current balance, visit REI.com/giftcard, go to your nearest REI store or call 1-855-873-5456. This card is issued by REI Customer Services, Inc. It may be redeemed for merchandise at REI stores, REI.com, REI Outlet or 1-800-426-4840. This card is not refundable or redeemable for cash or credit (except where required by law). It cannot be replaced if lost or stolen (except where required by law). This card does not expire. Not for resale. Complete Terms and Conditions available at rei.com/terms/gift-card Purchase, use or acceptance of this card constitutes acceptance of such Terms and Conditions, which may be changed at any time. Protect this card like cash.
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.