New Look is a British global fashion retailer with a chain of high-street shops. It offers a range of clothing, shoes, and accessories. The company's online store provides a wide selection of fashion items, from dresses and tops to jeans and jackets, as well as footwear and bags, across its various collections. A New Look virtual gift card is the perfect way to let someone choose their own style.
Terms of use
1. eGift cards can be redeemed online at [newlook.com](newlook.com) (subject to website terms and conditions) or in UK New Look stores.
2. eGift cards may be exchanged for goods of a higher price than the face value of the eGift card on payment of the difference.
3. If you do not spend the entire balance on the eGift card the remaining balance will be updated after each transaction.
4. If any product purchased with an eGift card is subsequently exchanged for a product of a lower price or a refund, any money owing will be added to the remaining balance on the eGift card.
5. eGift cards will be valid for 24 months from the date of order. Any remaining balance will be cancelled on expiry of the validity period.
6. This gift card balance may be checked in store or online at [newlook.com](newlook.com).
7. eGift cards cannot be exchanged for cash or used towards any outstanding payment on a New Look Store Card.
8. Please treat eGift cards as cash. New Look will not accept liability for lost, stolen or damaged eGift cards.
9. New Look reserves the right to amend the terms and conditions or eGift cards at any time and to take appropriate action, including the cancellation of the eGift cards if, at its discretion, it deems such action necessary. This does not affect your legal rights.
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.