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Terms of use
Conditions d'utilisation : Pour consulter les règles de confidentialité et la version complète des conditions d'utilisation, rendez-vous à l'adresse play.google.com/fr-card-terms. Carte cadeau émise par Google Commerce Limited (GCL). Valable pour les personnes de 15 ans et plus résidant en France. Un compte Google Payments et une connexion Internet sont nécessaires. À utiliser seulement pour l'achat d’articles éligibles sur Google Play. Ne peut pas servir à l'achat de livres, d'appareils ni de certains abonnements. D'autres restrictions peuvent s'appliquer. Aucuns frais de carte de paiement, validité permanente. Non échangeable contre des espèces ou d’autres cartes, non rechargeable et non cumulable avec des soldes autres que le solde Google Play. Ne peut être revendue, échangée ni cédée contre sa valeur (sauf si la loi l'exige). L'utilisateur assume l'entière responsabilité en cas de perte de la carte. Pour obtenir de l'aide, consultez la page support.google.com/googleplay/go/cardhelp.
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.