Fairmont Hotels offers luxury accommodation experiences at iconic Canadian properties and worldwide destinations.
Terms of use
EN
The Fairmont Hotels & Resorts gift card, physical and/or electronic format, is redeemable against any direct hotel charges managed by Fairmont Hotels & Resorts at time of redemption. Fairmont Hotels & Resorts gift cards can also be redeemed at Fairmont Stores (retail locations and online), Fairmont owned and operated golf courses, Fairmont owned and operated food & beverage outlets, Fairmont owned and operated spas and any other outlet pertaining to Fairmont Hotels & Resorts. The Willow Stream Spa gift card is redeemable for any Willow Stream Spa services or merchandise purchased at a Willow Stream Spa boutique. The Willow Stream Spa gift card cannot be redeemed against any direct hotel charges managed by Fairmont Hotels & Resorts or at Fairmont Stores, Fairmont golf courses, Fairmont owned and operated food & beverage outlets or any other outlet pertaining to Fairmont Hotels & Resorts. Gift cards are available in Canadian and U.S. Dollars on our website. If redeemed at a hotel or resort where the local currency is other than Canadian or U.S. dollars, the gift card terminal will seek the current exchange rate powered by Oanda to calculate credit. The exchange rates used are based on current market conditions and cannot be adjusted by Fairmont Hotels & Resorts. The Fairmont Hotels & Resorts or Willow Stream gift card may be combined with other forms of payment. Guest charges in excess of the gift card's stored value may be settled with cash or major credit card. Not exchangeable for cash and has no value unless redeemed. Electronic gift cards are not exchangeable for physical gift cards.
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FR
La carte-cadeau Fairmont, en format physique ou électronique, peut servir à payer toute dépense faite aux établissements gérés par Fairmont au moment de son utilisation. Les cartes-cadeaux Fairmont peuvent également être utilisées aux boutiques Fairmont (aux hôtels et en ligne), aux terrains de golf possédés et exploités par Fairmont, aux points de vente de restauration possédés et exploités par Fairmont, aux spas possédés et exploités par Fairmont et à tout autre point de vente se rapportant aux hôtels et centres de villégiature Fairmont. La carte-cadeau Willow Stream peut être utilisée pour payer tout service reçu à un spa Willow Stream ou tout produit acheté à une boutique Willow Stream. La carte-cadeau Willow Stream ne peut pas être utilisée pour payer des dépenses faites aux établissements gérés par Fairmont, aux boutiques Fairmont, aux terrains de golf Fairmont, aux points de vente de restauration possédés et exploités par Fairmont ou à tout autre point de vente se rapportant aux hôtels et centres de villégiature Fairmont. Les cartes-cadeaux sont offertes en dollars canadiens et américains sur notre site Web. Si une carte-cadeau est utilisée à un hôtel ou un centre de villégiature où la monnaie locale est autre que le dollar canadien ou américain, le terminal de carte-cadeau utilisera Oanda pour obtenir le taux de change courant afin de calculer le crédit. Les taux de change sont établis selon les conditions du marché et ne peuvent pas être ajustés par Fairmont. Les cartes-cadeaux Fairmont et Willow Stream peuvent être combinées à d'autres modes de paiement. Les frais du client qui excèdent la valeur de la carte-cadeau peuvent être réglés en espèce ou par carte de crédit. Les cartes-cadeaux ne peuvent pas être échangées contre de l’argent comptant et n'ont aucune valeur à moins d’être utilisées. Les cartes-cadeaux électroniques ne peuvent pas être échangées contre des cartes-cadeaux physiques.
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.