DAVIDsTEA creates innovative loose-leaf teas and accessories, bringing creative flavors to Canadian tea lovers.
Terms of use
Terms of Use
1. Your use of your gift card constitutes acceptance of these terms and conditions.
2. Your gift card has no value until activated.
3. Your gift card is redeemable only for merchandise purchased at all DAVIDsTEA® stores and online at www.davidstea.com and must be presented at the time of purchase in-stores or redeemed online.
4. Your gift card is not redeemable or exchangeable for cash or cash equivalent, except as required by law, and cannot be used for the purchase of another gift card or to make payment on a credit account.
5. The purchase of a gift card cannot be used in conjunction with any other promotion.
6. Your gift card value will not be replaced if your card is lost, stolen, destroyed or used without your consent. DAVIDsTEA Inc. and its affiliates cannot be held responsible for such events.
7. Your gift card does not expire until the balance is spent.
8. Merchandise purchased with your gift card is subject to DAVIDsTEA Inc. return policy.
9. Your gift card is not reloadable.
10. The amount of your purchases will be deducted from the balance of your gift card until the value reaches zero.
11. All amounts on your gift card will be held and denominated in the currency in which it was purchased. USA or Canadian dollars only are accepted.
12. As applicable, currency conversions are based on the exchange rate equal to the exchange rate published by oanda.com on the day of the transaction.
13. To check your card balance, go to davidstea.com/gift-card or call 1-855-702-3006.
14. In the event that a gift card is damaged, unusable or defective, DAVIDsTEA Inc.’s and its affiliates’ liability is limited to the replacement of the gift card, provided that the information on the gift card allows the identification of the account number.
15. These terms and conditions for use of the gift card are subject to change without notice.
16. For store locations, orders, or card balance inquiries, please visit www.davidstea.com/ca_en/home/.
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Les conditions d'utilisation de votre carte-cadeau sont les suivantes
1. L'utilisation de votre carte-cadeau constitue l'acceptation de ces termes et conditions
2. Votre carte-cadeau n'a aucune valeur tant qu'elle n'est pas activée
3. Votre carte-cadeau est utilisable uniquement pour l'achat de marchandises dans tous les magasins DAVIDsTEA® et en ligne sur wwwdavidsteacom Elle doit être présentée au moment de l'achat en magasin ou lors de la commande en ligne
4. Votre carte-cadeau n'est pas échangeable contre de l'argent liquide, sauf si la loi l'exige, et ne peut pas être utilisée pour l'achat d'une autre carte-cadeau ou pour effectuer un paiement sur un compte de crédit
5. L'achat d'une carte-cadeau ne peut pas être combiné avec d'autres promotions
6. La valeur de votre carte-cadeau ne sera pas remplacée en cas de perte, de vol, de destruction ou d'utilisation non autorisée DAVIDsTEA Inc et ses affiliés ne peuvent être tenus responsables de tels événements
7. Votre carte-cadeau n'expire pas tant que le solde n'est pas épuisé
8. Les marchandises achetées avec votre carte-cadeau sont soumises à la politique de retour de DAVIDsTEA Inc
9. Votre carte-cadeau n'est pas rechargeable
10. Le montant de vos achats sera déduit du solde de votre carte-cadeau jusqu'à ce que sa valeur atteigne zéro
11. Tous les montants sur votre carte-cadeau seront conservés et libellés dans la devise dans laquelle elle a été achetée Seuls les dollars américains ou canadiens sont acceptés
12. Le cas échéant, les conversions de devises sont basées sur le taux de change égal au taux de change publié par oandacom le jour de la transaction
13. Pour vérifier le solde de votre carte, rendez-vous sur davidsteacom/gift-card ou appelez le 1-855-702-3006
14. En cas de carte-cadeau endommagée, inutilisable ou défectueuse, la responsabilité de DAVIDsTEA Inc et de ses affiliés se limite au remplacement de la carte-cadeau, à condition que les informations sur la carte permettent l'identification du numéro de compte
15. Ces modalités d'utilisation de la carte-cadeau sont susceptibles de changer sans préavis
16. Pour les emplacements des magasins, les commandes ou les demandes de solde de carte, veuillez consulter wwwdavidsteacom/ca_en/home/
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal or Bank transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.