Arsenal F.C. is one of the most famous football clubs in the world, and plays in the English Premier League. A virtual gift card will allow fans to purchase merchandise such as kits, training wear, and souvenirs. A virtual gift card can be used to buy tickets to games, or towards a membership. There are different membership tiers available, each with its own benefits.
Terms of use
The eGift Vouchers can be redeemed at Retail Stores or on the Online Store. Using an eGift Voucher balance to purchase Arsenal match tickets or memberships is not permitted.
If your purchase amount is less than the balance on the eGift Voucher, the unused balance will be carried over and can be used for purchases at a later date. If your purchase amount exceeds the value of the balance on the eGift Voucher, the remaining amount must be paid with other acceptable tender.
You can check the balance of your eGift Voucher at any Retail Store or on the Online Store.
The normal Arsenal Return/Exchange Policy (available on [www.arsenaldirect.arsenal.com](www.arsenaldirect.arsenal.com)) is consistently applied to any product purchased with an eGift Voucher. When making a purchase in a Retail Store using an eGift Voucher that is not Pound Sterling, Arsenal will apply a currency exchange rate at the time of purchase. If a refund is later requested, the currency equivalent of the refund may not be equal to the currency equivalent of the original purchase amount, due to fluctuations in currency exchange rates. There may therefore be either a residual windfall or shortfall on the eGift Voucher. If there is a shortfall, the remaining amount must be paid with other acceptable tender.
eGift Vouchers and/or any unused balance cannot be redeemed or exchanged for cash. Refunds will not be given for the purchase of an eGift Voucher . eGift Vouchers, and any unused balance, will expire 12 months from the date that the eGift Voucher was last used or (if un-used) the date that the eGift Voucher was issued. eGift Vouchers cannot be used to purchase another eGift Voucher or Gift Card.
For full terms and condition please visit: [https://giftcards.arsenal.com/terms](https://giftcards.arsenal.com/terms)
Be sure to check out our dedicated support
page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.